Return & Refund Policy

If you’re not happy with your purchase for any reason, you have 180 days from the delivery date to return it and request a refund. Just follow these simple steps:

Step 1: Check Your Eligibility

Make sure you’re still within the 180-day return window. You can confirm your delivery date by checking your tracking number on the carrier’s website.

Step 2: Contact Our Support Team

Email us at support@institutoexperience.com.br with the subject “Refund Request” and let us know you’re not satisfied with the product.

Step 3: Return the Bottles

Send all bottles (used or unused) to the address below. Don’t forget to include a note with your full name, email, and order ID (if available) so we can process your refund quickly.

📦 Return Address:
PO BOX 90129, Lakeland, FL 33804

🚨 Important Notes:

• You must return all bottles and the original packing slip.

• Return shipping costs are not covered.

Step 4: Receive Your Refund

Once we receive your package, we’ll process your refund within a few days. You’ll get an email confirmation when it’s done. Depending on your bank or credit card provider, it may take 5-10 business days for the refund to show up.

Have questions? Feel free to reach out to our support team! 😊